What happened to Western Union?
Western Union closed its telegram service in January, 2006. The same service is now being provided by iTelegram.
What is the purpose of a telegram over e-mail or a phone call?
Telegrams are registered by our
office and hand delivered as a printed message. Even in today's world
of mobile phones, text-messaging and e-mail, telegrams are still
the thing that gets read first. People use them for cancelling
contracts, contacting government officials and VIPs, social
milestones such as weddings and graduations - or just to say "hello" in
a unique way.
How do telegrams work?
After placing your telegram
through our service, your message is transmitted by cable to an office
close to its destination, printed and
delivered. World-wide, well over a thousand telegraph and post
offices are connected to our network. Naturally, an international telegram is
faster than airmail. And unlike a phone call or e-mail, telegrams can
be sent nearly anywhere - from the busiest city to the tiniest remote
village. Telegrams are an excellent way to communicate with people in remote places with
poor telephone service, because telegrams are hand-delivered.
How long does
delivery take?
Please see each country's information page for details. We recommend
sending your telegram in advance whenever possible. Some countries do
not provide home delivery on weekends or holidays, however, telegrams
to hotels can usually be delivered any day.
What
will my telegram look like?
Though the forms vary by
country, most telegrams are machine printed onto a standard
telegram form, office-quality sheet paper or telex roll paper that
will last for decades. Your message will remain a lasting keepsake
for weddings or other special occasions.
Can
I get a signature or proof of delivery?
When you place your telegram you'll
receive a telegram order confirmation by email (at no extra charge).
This provides proof that you have sent a telegram. In fact,
your
order confirmation can be used as legal evidence in court
cases.
Some countries also provide signature and proof of delivery
service for an additional charge (see individual country pages for more
information).
What
if no one's home?
In most countries, we don't require anyone
to be home to sign for the telegram. Your telegram will be left at the
door, or if no safe place is available, a notice will be left and the
telegram willl be held at a local office for pick-up.
Signature-required service is an available option in some
countries where indicated.
Can
I schedule delivery for a later date?
By placing your First-Class telegram well in advance of a wedding day or
other special occasion, you'll rest at ease knowing your message has
been accepted into our system and will be delivered on time to a hotel, reception hall or other public place. Likewise, if your telegram is going
to a private home, we'll do our best to get it there on the date specified. Just mark
your instructions in the "special instructions" section when you place your order. You can also order a Mailgram in
advance, however, Mailgram delivery is generally 2 to 4 business days (by mail), so we can not effect delivery on a specific date.
Is
my credit card information going to be safe?
Absolutely! We know it's
hard to determine whom to trust online, so we've taken the
following steps to ensure your shopping with us is 100% safe:
(1) We use the most secure technology currently available on the web, employing the United States Goverment's System Requirements for Data Encryption.
That's serious security. You can verify this by looking for the "lock" icon when
typing your credit card information. This means your data cannot be
intercepted by eavesropping hackers. At our data center, your data
is safeguarded by firewall-protected Microsoft IIS servers
that are certified annually by Qualys, the most respected name in security certification.
(2) We support the fraud protection guarantee policies
of MasterCard, Visa and American Express, and we meet 100% of the newly-introduced PCI Data Security Standards.
(3) At
the corporate level, we
employ physical security measures including high-security shredding.
Once your order is complete, your credit card number is never stored on
our computers or in paper files.
(4) iTelegram has an A+ rating with the Better Business Bureau. We recommend you always check a company's BBB rating before you buy from them, whether online or retail.
How may I contact a company representative?
Have another question, or prefer to place your order with an operator? Feel free to contact us for assistance.
|
|
