Transaction agreement and terms and
conditions of service.
“We”, “us”, or “our” means
iTelegram, a service of the International Telegram Company, its affiliated
companies and licensees.
“You” means the sender of the telegram; the person
or organization that places this order, together jointly with any
third-person who may be identified as the “sender”
of this order.
“Receiver” means the person or organization
designated by you as the receiver of this telegram.
“Service” means the provision of telecommunications
services by us as described herein.
“ITU” means the International Telecommunications
Union, whose head office is located in Geneva, Switzerland.
“Order” means your request for services by us as
identified on this page, whether completed or not.
“Administration” means us or another international
telecommunications carrier, governmental agency, postal service or
messenger service employed by us for the delivery of telegrams.
“Business day” means Monday through Friday,
excluding holidays generally observed in the receiver’s
country or locality.
By using the Service, you agree to comply with all of the Terms and
Conditions set out in this document (the
“Agreement”). We shall have the right at any time
to change or modify the Service or the Terms and Conditions applicable
to your use of the Service, or any part thereof, or to impose new
conditions (including price changes) without notice. The current
version of this agreement is available on our Web site
(http://www.itelegram.com/tos). We reserve the right not to provide one
or more Services where necessary facilities, equipment or services are
not available for any reason whatsoever. We make no guarantees as to
the continuous availability of the Service or of any specific
feature(s) of the Service.
This service allows you to send a telegram to an administration for
their delivery to an address specified in this order. The charges
specified in this Web site represent a fee for the transmission of your
message by means of telegraph, teleprinter, computer modem, satellite
link, facsimile or other telecommunications apparatus. To the extent
specified in this agreement, we will guarantee that such messages are
printed and delivered as addressed.
Use of Service.
While using the Service you must comply with applicable laws at all
times. You assume total responsibility and risk for your use of the
Service. You are responsible for paying all charges necessary to use
and access the Service, such as any computer hardware, software, and
Internet access charges. We reserve the right to terminate any Service
to you for cause in the event that you breach this service agreement.
Particulars of the service.
Delivery times on our Web site are provided as a general guideline.
Weather, road conditions and other factors beyond our control might
delay your telegram. However, if your telegram still isn't delivered
within a reasonable time, we'll make it right by offering you a free
telegram or a refund. Excluded are telegrams that are refused, not
called for, misaddressed (see below), or that violate a provision of
these Terms and Conditions. We have no obligation to act upon any
comments or notes you enter in the "special instructions"
section of the order form, nor do any such notes modify our service
or this agreement.
Sender is solely responsible for providing an accurate delivery address.
If there is a mistake in the address, such as an incorrect street name
or a missing postcode, your telegram might be delayed or even lost. Be
sure you've given us a complete, correct address. Please note
that we are not responsible for ensuring delivery to a specific
individual at any address, regardless of any name entered as the
recipient of this telegram order. In the case of hotels and other
public places, telegrams are delivered to the front desk for further
delivery by the facility's staff. If the signature has been requested,
you authorize anyone at the delivery location to sign for and receive
the telegram. You agree that if the destination address of the
recipient as submitted by you is incomplete, nonexistent, ambiguous,
false, or does not conform to an administration’s
requirements, that the telegram is submitted at your own risk and that
no refund or credit will be applicable if the telegram is misdirected,
returned, or rejected by an administration. Telegrams requiring operator
assistance to look up or correct an address or postcode are subject to
an address correction charge of $15.00.
Our Web site may publish
links to other companies’ Web sites that have address and
telephone information for your convenience. We do not accept
any responsibility for the accuracy or reliability of any information
contained on external Web sites.
You must not use the telegram service to send anything that's
harassing, obscene, threatening or illegal; or to send any unsolicited
commercial message or chain letter; or to aid or assist any crime in
any way; or to falsify, obscure, or impersonate the Sender’s
name or address. You agree that if we cancel any telegram
that violates the policy set forth in this section at our discretion,
you will not be refunded.
Foreign languages and symbols.
In some cases, equipment used in the transmission of telegrams is
limited to printing capital letters in the English (Roman) alphabet,
plus figures 0-9, and certain basic marks of punctuation. Other symbols
or characters such as lower-case letters, accented or foreign letters,
or special characters to indicate tabulation, spacing or other
formatting entered by you, may be substituted or omitted in the printed
telegram. We therefore recommend you use only letters A-Z, figures 0-9,
and the punctuation marks (full-stop or period, comma, and apostrophe
or inverted comma). Any substitutions or omissions made by an
administration will not effect a reduction in the number of chargeable
words in this telegram.
Counting of words.
In the case of a discrepancy in the counting of words between ITU
recommendations and the word count on this Web site, we reserve the
right to recalculate the charges and contact you for final approval of
charges before we process your telegram. Any intentional manipulation
of the automatic mechanism for the counting of words on this Web site
with the intent to exploit, defraud, or cheat the Service, will result
in the cancellation of this order without credit or refund.
Confidentiality of telegrams.
We will not disclose the contents of your telegram to any party who is
not an administration unless required by law. However, you should be
aware that telegrams may be transmitted by means of cable or
radio-frequency networks that are not inherently secure, and/or may be
handled by a number of operators in various administrations which may
or may not have specific privacy regulations or procedures. In
addition, some administrations or governments may subject telegrams to
censorship. Therefore, no guarantee of confidentiality is expressed or
Cancelling a telegram.
You can cancel a telegram only before you submit the order into our
network (below). After that, you cannot make any change or
cancellation. If you request that we stop the delivery of a telegram
that you have submitted, we may or may not be able to do so, and we are
not obligated to do so. No refund or credit will be given for any
telegram so cancelled or stopped.
Making a claim.
A claim of non-delivery must be made in writing, signed by the sender,
and received at our office within sixty (60) days of the placement of
the telegram with us. You authorize the disclosure of any information
contained in the telegram message to the receiving administration or
the receiver as required for the purposes of substantiating the claim.
For assistance with filing a claim, please contact our help desk by e-mail.
You accept all charges outlined on the order summary page, and agree to
pay the total amount pursuant to the cardholder agreement between you
and your credit card issuer. In the event your transaction is declined,
we are not obligated to store your order. You declare that you are the
authorized cardholder of the credit card account, or are otherwise
expressly approved by the card issuer to make this purchase. All prices
shown on this Web site are in United States dollars unless otherwise
About your privacy.
Our policy is to not sell or rent your information to anyone, ever. Our
Without limiting the generality of the terms set forth above,
International Telegram and its affiliated administrations:
(i) HEREBY DISCLAIM ALL EXPRESS AND IMPLIED WARRANTIES AS TO THE
ACCURACY, COMPLETENESS, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS
FOR PARTICULAR PURPOSE OF THE SERVICE GENERALLY, AND ANY CONTENT OR
SERVICES CONTAINED THEREIN, AS WELL AS ALL EXPRESS AND IMPLIED
WARRANTIES THAT THE OPERATION OF THE SERVICE GENERALLY AND ANY CONTENT
OR SERVICES CONTAINED THEREIN WILL BE UNINTERRUPTED OR ERROR-FREE;
(ii) SHALL IN NO EVENT BE LIABLE TO YOU OR ANYONE ELSE FOR ANY
INACCURACY, ERROR OR OMISSION IN, OR LOSS, INJURY OR DAMAGE CAUSED IN
WHOLE OR IN PART BY FAILURES, DELAYS OR INTERRUPTIONS IN THE SERVICE
GENERALLY, AND ANY CONTENT OR SERVICES CONTAINED THEREIN;
(iii) SHALL NOT BE RESPONSIBLE FOR ANY DIRECT, INDIRECT, GENERAL,
SPECIAL OR CONSEQUENTIAL DAMAGES REGARDLESS OF WHETHER SUCH DAMAGES
RESULT FROM LOSS, MISHANDLING OR DELAY IN DELIVERY OF ANY
TELEGRAM. WITHOUT IN ANY WAY LIMITING THE FOREGOING, WE SHALL
IN NO EVENT HAVE (IN THE AGGREGATE) ANY LIABILITY WHATSOEVER IN
CONNECTION WITH THIS AGREEMENT IN EXCESS OF AN AMOUNT EQUAL TO THE FEE
CHARGED FOR THE TELEGRAM GIVING RISE TO THE DISPUTE OR ALLEGED
INTERNATIONAL TELEGRAM AND ITS AFFILIATED ADMINISTRATIONS, SERVICE
PROVIDERS AND LICENSORS SPECIFICALLY DISCLAIM ANY EXPRESS OR IMPLIED
WARRANTY OF FITNESS FOR HIGH RISK ACTIVITIES INCLUDING EMERGENCY
NOTIFICATION SERVICES AND NOTIFICATIONS PURSUANT TO A COMMERCIAL
SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF
WARRANTIES OR INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. IN SUCH JURISDICTIONS,
OUR LIABILITY (AND THE LIABILITY OF OUR AFFILIATED ADMINISTRATIONS,
SERVICE PROVIDERS AND LICENSORS) SHALL BE LIMITED TO THE GREATEST
EXTENT PERMITTED BY APPLICABLE LAW.
Additional terms, conditions and limitations may apply as indicated on the transaction agreement made at the time of sale.